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Advice leaflets from the Office of the Public Guardian 

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New help for people who have to manage an account for someone else

People who need to manage a bank or building society account for someone else as a result of that person’s lack of physical or mental capacity will now be supported by a new guidance framework that has been issued to all banks and building societies in the UK.

The objective of the framework, and the complementary consumer guide which accompanies it, is for carers and relatives to have a better and more consistent experience, reducing their burden at what can be a very difficult time. 

Recognising that more needed to be done in this complex area, the guidance framework, has been jointly developed by the Office of the Public Guardian (OPG), the British Bankers Association (BBA) and the Building Societies Association (BSA), working in collaboration with the Law Society, Alzheimer’s Society, SFE and Age UK.  For the first time, banks and building societies have a consistent approach to apply to policy and process in support of third party mandate holders. 

A copy of the crystal marked guide entitled, Guidance for people wanting to manage a bank account for someone else, can be downloaded free of charge:

Guidance for people wanting to manage a bank account for someone else